If you’re a property manager in New York City, you know emergencies are never a matter of if—but when. From burst pipes in winter to summer flash floods, power outages, fires, and tenant-related incidents, being prepared is part of the job.
That’s why every building manager should have a clear, actionable NYC property manager emergency checklist ready to go at all times. This post walks you through key steps to take before, during, and after an emergency to protect your building, your tenants, and your bottom line.
PREP BEFORE AN EMERGENCY
1. Create a Building Emergency Plan
- Identify all potential threats (fire, flood, gas leaks, electrical issues, etc.)
- Define evacuation routes and emergency exits
- Document shut-off valves for gas, water, and electrical panels
- Train staff on emergency roles and procedures
2. Compile Emergency Contacts Keep an easily accessible list of:
- Local fire, police, and utility companies
- Superintendents, handymen, and maintenance staff
- Disaster restoration services for buildings in New York
- Insurance adjusters or building insurance reps
- Elevator and HVAC service vendors
3. Inspect and Maintain Systems Regularly
- Schedule annual plumbing and HVAC inspections
- Ensure emergency lighting and backup generators are operational
- Clear debris from drains and roof systems to prevent flooding
- Keep fire alarms and sprinklers up to date and tested
4. Protect Key Documents Back up building plans, insurance policies, and tenant contact info in a secure cloud-based system. Store hard copies off-site if possible.
5. Communicate with Tenants
- Provide emergency contact info
- Inform tenants of the building’s emergency procedures
- Post a quick-reference emergency plan in the lobby or hallway areas
DURING AN EMERGENCY
1. Stay Calm and Follow the Plan Use your checklist and emergency plan as your guide. Prioritize safety and communication.
2. Shut Off Utilities If Needed Know where your shut-offs are and how to access them quickly in an emergency. For example:
- Shut off water to stop a burst pipe
- Cut electricity in the event of flooding or an electrical fire
3. Call Your Trusted Emergency Vendors: Contact restoration professionals, electricians, or plumbers as needed. Companies like Restoration Doctor of NYC offer 24/7 support and can respond immediately.
4. Document the Damage
- Take photos and videos before any cleanup
- Write a quick log of what happened and when
- Save damaged items (if safe to do so) for insurance inspection
AFTER THE EMERGENCY
1. Notify Your Insurance Provider File your claim as soon as possible and provide thorough documentation. Work with your restoration contractor to get damage reports and estimates.
2. Hire Restoration Pros Don’t go it alone. Teams like Restoration Doctor of NYC are trained in handling water damage, fire cleanup, and mold prevention, and they’re experienced with insurance processes.
3. Communicate with Tenants
- Provide updates on repairs or temporary disruptions
- Offer support or relocation options if units are uninhabitable
- Remain professional and transparent—tenants appreciate honest, timely updates
4. Debrief with Staff After the incident is resolved, conduct a review with your team:
- What went well?
- What could be improved?
- What needs to be added to your plan or checklist?
Final Thoughts
Being a property manager in NYC is never boring—but it comes with big responsibilities. Emergencies can’t always be avoided, but how you respond can make all the difference.
With a proactive NYC property manager emergency checklist, a reliable vendor network, and the right restoration partner on speed dial, you’ll be ready to handle anything from a burst pipe to a major storm.
Need fast, professional disaster restoration services for buildings in New York? Restoration Doctor of NYC is available 24/7 to help you protect your properties and your tenants—whenever disaster strikes.